 Hewlett Packard has made some changes to their warranty service delivery. Here's what you need to know about the changes and what to do.
Is it under warranty? The standard warranty period has been shortened on many HP products. If you are not sure something is covered under warranty, give us a call with the equipment serial number and we can look up the existing coverage with HP. When buying new HP equipment, consider purchasing an extended warranty coverage that matches your equipment lifecycle needs and your business operations needs. Even if the equipment is covered by an HP warranty, most plans provide for best effort next business day. That doesn't mean parts are guaranteed to be in stock and available. You'll need an uplifted warranty that guarantees time and parts stocking. Yes, we can help you purchase the correct plan. Single Point of Contact If you are looking for continuity of service support for your HP products, call us. If your server, desktop, notebook, or printer has issues, call us. We will identify the problem and order parts as needed. If a service technician is required, we'll send one of our highly qualified HP certified technicians. We will handle all the issues with HP on the backend. You don't have to worry about anything. Capital Datacorp is your single point of contact for all your HP services, both in or out of warranty. User replaceable partsHP has redefined what is replaceable under warranty by the end user and what requires an HP technician to replace the parts. Many desktop parts such as hard drives, CDROM drive, memory, etc. are considered end user replaceable. Call us and we can tell you which items are needed, order them for you, and track the logistics of returns. If you don't feel comfortable replacing the parts, for a small fee we can install them for you. |
